Healthcare Dining: Patient Experience Manager

Compass Healthcare; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Employee Assistance Program

FSAs

Commuter Benefits

Job summary

Morrison Healthcare in Cincinnati, OH is seeking a Manager, Patient Experience - New Business to lead patient experience initiatives across the assigned system. You will coordinate activities, monitor satisfaction metrics, and align initiatives with client goals while ensuring compliance with policies.

The role requires 2–3 years in customer service training, 3–4 years in service-oriented operations, and strong coaching and training skills.

Qualifications

• HS diploma/GED; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• 3-4 years experience in service-oriented operations.
• Excellent organizational skills and ability to multi-task.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks patient satisfaction performance and related incentives and reporting.
• Maintains client satisfaction to support account retention.
• Administers client/customer surveys and responds promptly.
• Monitors patient satisfaction initiatives and ensures follow-up.
• Assists in developing and monitoring department patient satisfaction action plans.
• Participates in hospital committees related to patient experience.

Skills

Coaching

Organizational skills

Multi-tasking

Office software

Education

High school diploma or GED

4-year degree preferred

Tools

Microsoft Office

Job description

Morrison Healthcare in Cincinnati, OH is seeking a Manager, Patient Experience - New Business to lead patient experience initiatives across the assigned system. You will coordinate activities, monitor satisfaction metrics, and align initiatives with client goals while ensuring compliance with policies.

The role requires 2–3 years in customer service training, 3–4 years in service-oriented operations, and strong coaching and training skills.