Patient Dining Experience Lead

Compass Group USA; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Manager of Patient Experience to coordinate patient satisfaction initiatives across the Cincinnati region. You will oversee staff performance, surveys, and reporting to ensure high client retention and service quality.

In this role you will partner with hospital leadership, monitor CMS/JCAHO compliance, and drive action plans that elevate patient experience scores.

Qualifications

• HS diploma/GED or equivalent; a 4-year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Track financial incentives and reporting related to patient satisfaction.
• Maintain client satisfaction and account retention.
• Administer client surveys and respond promptly.
• Monitor patient satisfaction initiatives and ensure compliance.
• Develop and monitor department action plans per account.
• Participate in hospital committees related to patient satisfaction.
• Ensure compliance with CMS and JCAHO.
• Collaborate with on-site management to reach goals.
• Prepare patient satisfaction reports as needed.

Skills

Patient experience

Leadership

Training

Communication

Healthcare operations

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a Manager of Patient Experience to coordinate patient satisfaction initiatives across the Cincinnati region. You will oversee staff performance, surveys, and reporting to ensure high client retention and service quality.

In this role you will partner with hospital leadership, monitor CMS/JCAHO compliance, and drive action plans that elevate patient experience scores.