Healthcare Desktop Support Specialist - Fremont

ManpowerGroup Global, Inc.; Fremont (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Account

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is recruiting a Desktop Support specialist for a healthcare organization in Fremont, CA. You will join the IT Support Department, providing 1st level helpdesk support and incident logging.

The ideal candidate has 2+ years of helpdesk experience, strong customer service, and proficiency with Windows OS. This contract role offers training and potential extension based on performance.

Qualifications

• Associate or Bachelor’s degree in CS or related field; relevant work experience may substitute.
• Minimum 2 years of Helpdesk support experience, preferably in healthcare.
• Proficiency with Windows OS and common office software.
• Experience supporting hardware (printers, desktops, laptops) and software.

Responsibilities

• Provide 1st level support for all IS issues and requests.
• Log IS issues in the ticket system and communicate with customers.
• Document tickets thoroughly and prioritize per guidelines.
• Escalate and assign tickets to 2nd level teams when needed.
• Proactively identify solutions to reduce escalations.

Skills

Helpdesk experience

Windows OS

Printer support

Desktops & laptops

Customer service

Education

Associate or Bachelor's Degree in Computer Science or related field

Job description

ManpowerGroup Global, Inc. is recruiting a Desktop Support specialist for a healthcare organization in Fremont, CA. You will join the IT Support Department, providing 1st level helpdesk support and incident logging.

The ideal candidate has 2+ years of helpdesk experience, strong customer service, and proficiency with Windows OS. This contract role offers training and potential extension based on performance.