Desktop Support Technician

iT1; Brisbane (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Schedule

Career growth

Job Stability

Job summary

Prestige Hospital System in Brisbane, CA, US is seeking a dynamic Senior Desktop Support Technician to join the Tech Services team. You will provide first-level IT support for desktops, peripherals, and software, ensuring timely resolutions and excellent customer service.

The role requires strong problem-solving, communication, and teamwork in a fast-paced environment. Certifications such as CompTIA A+ or Network+ are a plus; independent work and collaboration are essential.

Qualifications

• 6 months to 2 years IT experience.
• Experience as Desktop Support Technician or similar role.
• Knowledge of security and data privacy principles.
• Certifications such as CompTIA A+/Network+ or MCITP would be assets.
• Must communicate effectively, both orally and in writing.
• Must work independently and in a team-oriented environment.
• 5+ years of experience.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues.
• Escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Guide customers through problem-solving steps and follow up for resolution.
• Maintain documentation and closure of issues.
• Share feedback and suggest process improvements.
• Maintain knowledge of help desk procedures, products, and services.
• Assist in organizing and inventorying hardware and software resources.
• Collaborate with IT staff and other technicians to learn new software/hardware.

Skills

Problem solving

Multitasking

Customer service

Communication

Teamwork

Education

Degree in Computer Science

Tools

Cerner

Footprints

Kronos

Job description

Brisbane,CA, US

Job Description

Experience: Senior Level

Salary: $26 - $31 per hour

Job Details

We are currently seeking a dynamic and passionate Consulting Desktop Support Technician to join our Tech Services team. This exciting role involves providing technical support, troubleshooting, and ensuring the efficient operation of desktop computers, peripherals, and software within established standards and guidelines. If you're looking to join a fast-paced, innovative team and have a profound impact on the tech services industry, then this may be the perfect opportunity for you.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues.
• Properly escape unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Walk customers through problem-solving processes.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Assist in the organization and inventory of all hardware and software resources.
• Maintain excellent communication with all end users and other IT staff.
• Work with other technicians to learn new software and hardware applications.

Qualifications

• Minimum 6 months to 2 years of experience in IT required.
• Proven experience as a Desktop Support Technician or similar role.
• Experience with Cerner, Footprints, and Kronos required.
• Experience in Desktop Support preferred.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Knowledge of internet security and data privacy principles.
• Degree in Computer Science or relevant field.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional would be an asset.
• Must have a strong understanding of computer support and troubleshooting.
• Must have the ability to communicate effectively, both orally and in writing.
• Must be able to work independently and in a team-oriented, collaborative environment.
• Must be able to effectively prioritize and execute tasks in a high-pressure environment.
• Must have a strong dedication to customer service.
• Must have 5+ years of experience.

A bit about us

Prestige Hospital System
Placed #1 in both California in a broad assessment of excellence in hospital-based patient care.

Why join us?

• Competitive Salary$$
• Stellar Benefits (Medical, Dental Vision, Life Insurance)
• Flexible Schedule
• Job Stability
• Career growth