Senior Desktop Support Engineer (Healthcare IT)

PIH Health; Whittier (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

PIH Health is seeking a Senior Desktop Support Analyst to serve as the first point of contact for internal users in a healthcare environment. You will resolve incidents and fulfill service requests, administer access, install software, and contribute to knowledge base improvements.

This role requires 7–10 years of desktop support experience, a background in healthcare settings, strong communication, and the ability to work independently with minimal supervision. Bilingual English preferred.

Qualifications

• 7–10 years of desktop support experience.
• Experience in a healthcare clinic environment.
• Ability to delegate to other support analysts.
• Strong problem-solving skills and sound judgment.
• Excellent communication skills, both verbal and written (English).
• Fosters a culture of security awareness.
• Experience assisting users with IT issues.
• Stays up to date with latest technology trends.

Skills

Desktop support

Healthcare environment

Communication

PC hardware

Security awareness

Independent worker

Delegation

Bilingual preferred

Education

Associate's Degree in CS/IT

Job description

PIH Health is seeking a Senior Desktop Support Analyst to serve as the first point of contact for internal users in a healthcare environment. You will resolve incidents and fulfill service requests, administer access, install software, and contribute to knowledge base improvements.

This role requires 7–10 years of desktop support experience, a background in healthcare settings, strong communication, and the ability to work independently with minimal supervision. Bilingual English preferred.