Desktop Support Technician

Insight Global

Walnut Creek (CA)

On-site

USD 41,328 - 48,216

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company seeks a Desktop Support Technician to assist in daily operations within a hospital setting. Key responsibilities include troubleshooting hardware and software issues, managing ticket queues, and providing excellent customer service. Candidates should have 2-4 years of desktop support experience and be comfortable in a healthcare environment.

Qualifications

2-4 years of Desktop experience with hardware and software knowledge.
1+ year of Windows 10 experience.
Must handle physical tasks like lifting 40 lbs.

Responsibilities

Assist with hardware refresh and general ticketing issues.
Handle ticket queue and troubleshoot end-user problems.

Skills

Customer service

Troubleshooting

Teamwork

Time management

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

Direct message the job poster from Insight Global

Our client is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop Support team. This individual will be reporting up to the Desktop Support Manager and will be assisting with a hardware refresh across their facilities as well as supporting general ticketing issues. This individual will also be responsible for building out various machines, resolving tickets, fixing computer issues, moving computers, along with general desktop trouble shooting. This individual will be working onsite in a hospital setting and will be communicating with end users to understand their needs.

DAY TO DAY

Handling ticket queue
Responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

MUST HAVES

2-4 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience
1+ year of Windows 10 experience
Hardware/Software Break fix experience
Desktop Imaging Experience
Excellent customer service and communication skills
Must be able to handle the physical nature of the job (lifting 40 lbs, crawling under desks, clean up, etc.)
Strong teamwork skills, good time management ability, and proficiency to follow instruction
Comfortable in hospital environment
Must pass background check and drug test (marijuana will come back as a fail)
Personal Transportation – may need to travel between Concord and Walnut Creek locations
Business attire
Dress code: business casual - no jeans, no t-shirts
Typical outfit: khakis, polo or button down, black or brown shoes

PLUSSES