Healthcare Desktop Support Analyst — Service Desk Pro

PIH Health; California (MO); On-site; USD 30,000 - 41,000; Full time

Job summary

PIH Health seeks a Desktop Support Analyst to be the first point of contact for internal users with IT issues in a healthcare setting. You will troubleshoot incidents, fulfill service requests, provision access, and install software while maintaining security standards.

You will use knowledge bases, update runbooks, and contribute to documentation to improve support processes. 3–7 years of desktop support experience and an associate degree (or equivalent) are required; LA City Fire Card within 6

Qualifications

• 3–7 years of desktop support experience.
• Associate’s degree in Computer Science, Information Technology, or a related field, or 3–7 years of equivalent experience.
• LA City Fire Card within 6 months (PHGSH only)

Responsibilities

• Serve as the first point of contact for IT issues.
• Resolve incidents and fulfill service requests.
• Provision access and install software.
• Utilize knowledge base and runbooks; document improvements.
• Research and contribute to documentation enhancements.

Skills

Desktop support

Healthcare environment

Customer service

Communication

Problem solving

Education

Associate’s degree in CS/IT or related

Equivalency by experience

Job description

PIH Health seeks a Desktop Support Analyst to be the first point of contact for internal users with IT issues in a healthcare setting. You will troubleshoot incidents, fulfill service requests, provision access, and install software while maintaining security standards.

You will use knowledge bases, update runbooks, and contribute to documentation to improve support processes. 3–7 years of desktop support experience and an associate degree (or equivalent) are required; LA City Fire Card within 6