Healthcare Data Support Specialist

Datavant; Cheyenne (WY); Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Datavant is a data collaboration platform supporting healthcare data security and accessibility. The team enables providers, plans, researchers, and life sciences companies to access information responsibly and efficiently.

This role centers on high-quality customer service via phone, email, and written communications, with emphasis on HIPAA compliance and precise data handling in our secure systems.

Qualifikationen

• Friendly, professional communication style.
• Experience with a multi-line phone system.
• Proficient in MS-Office and basic computer skills.
• Experience in healthcare or claims processing is a plus.
• Ability to stay organized and detail-oriented.

Aufgaben

• Answer and conduct business on the telephone with excellent customer service.
• Respond to inquiries via telephone, email, or written correspondence.
• Document calls and resolutions in the software systems.
• Follow protocol and maintain confidentiality per HIPAA and company policy.
• Maintain attendance and participate in training sessions as required.

Kenntnisse

Customer service

Multi-line phone system

MS-Office proficiency

Ausbildung

High school diploma or equivalent

Tools

MS-Office

Jobbeschreibung

Datavant is a data collaboration platform supporting healthcare data security and accessibility. The team enables providers, plans, researchers, and life sciences companies to access information responsibly and efficiently.

This role centers on high-quality customer service via phone, email, and written communications, with emphasis on HIPAA compliance and precise data handling in our secure systems.