Healthcare Data Support Specialist

Datavant

Salt Lake City (UT)

On-site

USD 21,000 - 25,000

Full time

3 days ago

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Job summary

Datavant is seeking a detail-oriented, customer-focused individual to support telephone communications and information requests. The role emphasizes accuracy in documenting inquiries and resolutions, adherence to privacy standards, and maintaining professional client interactions.

Responsibilities include handling information requests, researching inquiries, and ensuring timely responses while following department procedures.

Qualifications

Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required.
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level.

Responsibilities

Answer and conduct business on the telephone while maintaining excellent Customer Service.
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.