Healthcare Data Support Specialist

Datavant; United States; Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Datavant is seeking a customer service-focused individual to handle inbound calls, manage information requests, and document interactions in our systems. The role emphasizes privacy, accuracy, and timely responses in a healthcare data environment.

You will follow department processes, maintain confidentiality, and participate in mandatory trainings to support high-quality service for our clients and partners.

Qualifikationen

• Friendly, professional communication.
• Experience with multi-line phone system.
• Ability to stay organized and detail-oriented.
• Computer proficiency: MS-Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing or Proof Reading/Editing of Documents.
• Passing annual HIPAA exam.
• Complete ROI Certification course within 90 days.

Aufgaben

• Answer and conduct business on the telephone with excellent customer service.
• Document calls, inquiries and resolutions in the software systems.
• Review, research, and respond to inquiries coming via phone, email or written correspondence.
• Maintain confidentiality and adhere to company policies and procedures.
• Meet productivity and quality assurance expectations.

Ausbildung

High School Diploma or Equivalent

Tools

MS-Office proficiency

Jobbeschreibung

Datavant is seeking a customer service-focused individual to handle inbound calls, manage information requests, and document interactions in our systems. The role emphasizes privacy, accuracy, and timely responses in a healthcare data environment.

You will follow department processes, maintain confidentiality, and participate in mandatory trainings to support high-quality service for our clients and partners.