Healthcare Data Support Specialist

Datavant; Augusta (ME); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service-focused professional in Augusta, ME to support information requests, manage phone inquiries, and document interactions in our systems. You will handle HIPAA-related tasks, maintain confidentiality, and collaborate with a team to ensure accuracy and timely responses.

Responsibilities include answering calls, reviewing information requests, and ensuring compliance with privacy policies.

Qualifications

• Friendly, professional communication and customer service skills.
• Experience with multi-line phone system is required.
• Proficiency in MS-Office; one year experience beneficial.
• Experience in data entry, medical records or health care domains is helpful.
• Strong organizational skills and attention to detail.
• Ability to pass HIPAA training and security requirements.

Responsibilities

• Schedule a shift of 8.5 hours between 8 a.m.–9 p.m. ET based on business needs.
• Answer calls and conduct business with high-quality customer service.
• Handle release of information related calls accurately and promptly.
• Review, research, resolve and respond to inquiries via phone, email or mail.
• Document calls and resolutions in the company software systems.
• Follow department processes and maintain productivity and quality.
• Maintain confidentiality and professional rapport with colleagues and management.
• Communicate issues to management and attend mandatory trainings.
• Maintain attendance and perform other duties as assigned.

Skills

Phone system experience

Professional communication

Attention to detail

HIPAA awareness

Data entry

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is seeking a customer service-focused professional in Augusta, ME to support information requests, manage phone inquiries, and document interactions in our systems. You will handle HIPAA-related tasks, maintain confidentiality, and collaborate with a team to ensure accuracy and timely responses.

Responsibilities include answering calls, reviewing information requests, and ensuring compliance with privacy policies.