Healthcare Data Support Specialist

Datavant; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service-focused team member to handle multi-line calls, process information, and support healthcare data workflows from our Phoenix area office. You will follow HIPAA rules, perform data entry and document interactions with precision, and maintain confidentiality in a fast-paced environment.

The role requires a high school diploma, strong MS-Office skills, and the ability to stay organized.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Vaccination requirements may apply; exemptions reviewed case-by-case.

Responsibilities

• Schedule: 8.5-hour shift between 8 a.m.–9 p.m. ET, based on business needs, including two 15-minute breaks and a 30-minute unpaid lunch.
• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Skills

Customer service

Multiline phone system

Microsoft Office

Organizational skills

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Job description

Datavant is seeking a customer service-focused team member to handle multi-line calls, process information, and support healthcare data workflows from our Phoenix area office. You will follow HIPAA rules, perform data entry and document interactions with precision, and maintain confidentiality in a fast-paced environment.

The role requires a high school diploma, strong MS-Office skills, and the ability to stay organized.