Healthcare Data Support Specialist

datavant2; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service representative to handle calls, emails, and written inquiries with a focus on accuracy and HIPAA compliance. You will document interactions, follow procedures, and maintain confidentiality while contributing to a professional, collaborative team.

The role offers an 8.5-hour shift window (8 a.m.–9 p.m. ET) with breaks, and pays $15–$18.32 per hour. Prior experience with MS Office and a multi-line phone system is preferred.

Qualifications

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Responsibilities

• Schedule: 8.5-hour shift between 8 a.m.-9 p.m. ET, based on business needs, including two 15-minute breaks and a 30-minute unpaid lunch.
• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department's productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.

Skills

Communication skills

Attention to detail

Organizational skills

Education

High school diploma

Tools

MS Office

Multi-line phone system

Data Entry

Medical Records

Job description

Datavant is seeking a customer service representative to handle calls, emails, and written inquiries with a focus on accuracy and HIPAA compliance. You will document interactions, follow procedures, and maintain confidentiality while contributing to a professional, collaborative team.

The role offers an 8.5-hour shift window (8 a.m.–9 p.m. ET) with breaks, and pays $15–$18.32 per hour. Prior experience with MS Office and a multi-line phone system is preferred.