Healthcare Data Support Specialist

Datavant; Lansing (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant, a healthcare data collaboration platform, seeks a customer service representative to handle high-volume calls and electronic inquiries in a fast-paced environment. You will document interactions, follow policy, and maintain confidentiality while delivering excellent service.

The role emphasizes HIPAA compliance and professional communication. The position offers an hourly base pay range with potential for growth, and requires a high school diploma along with experience in data entry,

Qualifications

• Friendly, professional communication style with strong customer service skills.
• Experience with multi-line phone systems and basic computer proficiency.
• Experience in data entry, medical records, health care, or claims processing.
• Attention to detail and ability to stay organized under time pressure.

Responsibilities

• Answer and conduct business on the telephone with excellent service.
• Answer release of information related telephone calls accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email or written correspondence.
• Document all calls and resolutions in the software systems.

Skills

Customer service

Phone system

Data entry

Medical records

Healthcare experience

Insurance claims

Proofreading

Education

High school diploma

Tools

MS Office

Job description

Datavant, a healthcare data collaboration platform, seeks a customer service representative to handle high-volume calls and electronic inquiries in a fast-paced environment. You will document interactions, follow policy, and maintain confidentiality while delivering excellent service.

The role emphasizes HIPAA compliance and professional communication. The position offers an hourly base pay range with potential for growth, and requires a high school diploma along with experience in data entry,