Healthcare Data Support Specialist

Datavant; Boise (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service professional to join our team in Boise, Idaho. The role involves handling inbound calls, emails, and inquiries with a focus on accuracy, confidentiality, and timely responses.

You will document all interactions in our systems and adhere to HIPAA guidelines. Applicants should have a high school diploma, strong communication skills, and experience with multi-line phone systems and MS Office.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Experience with multi-line phone systems and strong computer skills.
• Experience in data entry, medical records, health care, insurance claims processing or proofreading.
• Strong customer service and professional communication skills.
• Ability to stay organized and detail-oriented.

Responsibilities

• Handle inbound calls and emails with professional customer service.
• Document interactions and resolutions in company systems.
• Research and respond to inquiries via phone, email or written correspondence.
• Follow department processes and maintain productivity and quality standards.
• Maintain confidentiality and adhere to HIPAA requirements.
• Attend required trainings and maintain attendance as scheduled.

Skills

Friendly, professional communication

Customer service skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Multi-line phone system

Job description

Datavant is seeking a customer service professional to join our team in Boise, Idaho. The role involves handling inbound calls, emails, and inquiries with a focus on accuracy, confidentiality, and timely responses.

You will document all interactions in our systems and adhere to HIPAA guidelines. Applicants should have a high school diploma, strong communication skills, and experience with multi-line phone systems and MS Office.