Healthcare CX Strategy Intern (Graduate)

Highmark Health; Oklahoma City (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of analytics and digital strategy professionals within a healthcare setting.

You will work with customer experience, UX, marketing analytics, and product teams to analyze VOC data, map journeys, optimize digital experiences, and present insights that drive satisfaction and business outcomes.

Qualifications

• Bachelors degree required.
• Pursuit of a graduate degree full- or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experience assessments.
• Review Adobe Analytics insights and support optimization initiatives.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Journey mapping

Digital analytics

Adobe Analytics

Education

Bachelor's degree

Pursuit of a graduate degree (full or part-time)

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of analytics and digital strategy professionals within a healthcare setting.

You will work with customer experience, UX, marketing analytics, and product teams to analyze VOC data, map journeys, optimize digital experiences, and present insights that drive satisfaction and business outcomes.