Healthcare CX Analytics Intern

Highmark Health; South Dakota Park (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, and journey analytics within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions, develop journey maps, and deliver data-driven recommendations aimed at improving satisfaction and engagement.

Qualifications

• Bachelor’s degree required.
• Pursuing a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences across touchpoints and websites.
• Support content and SEO optimization efforts and prepare stakeholder presentations.

Skills

VOC analytics

Journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor’s degree

Graduate degree in progress (full/part-time)

Tools

Adobe Analytics

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, and journey analytics within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions, develop journey maps, and deliver data-driven recommendations aimed at improving satisfaction and engagement.