Healthcare CX Analytics Graduate Internship

Highmark Health; Juneau (AK); Presencial; USD 34.000 - 48.000; Jornada completa

Descripción de la vacante

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, digital engagement, journey analytics, and experience design within a healthcare setting.

The role collaborates with leaders across marketing, product, and analytics to analyze customer interactions and improve satisfaction, engagement, and business outcomes through data-driven decisions.

Formación

• Bachelor's degree required.
• Pursuing a graduate degree full or part-time in an accredited college or university.

Responsabilidades

• Analyze voice-of-customer data and assess customer journeys.
• Review digital experience assessments and Adobe Analytics insights.
• Develop journey maps and experience recommendations.
• Support content and SEO optimization efforts and prepare stakeholder presentations.

Conocimientos

Voice of Customer analytics

Customer journey mapping

Data analytics

Communication skills

Educación

Bachelor's degree

Pursuance of a graduate degree

Descripción del empleo

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, digital engagement, journey analytics, and experience design within a healthcare setting.

The role collaborates with leaders across marketing, product, and analytics to analyze customer interactions and improve satisfaction, engagement, and business outcomes through data-driven decisions.