Graduate CX Strategy & Analytics Intern

Highmark Health; Minnesota; On-site; USD 28,000 - 41,000; Part time

Job summary

United Concordia Dental offers the Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics, gaining exposure to VOC analytics, experience design, and AI-driven recommendations to enhance customer and member experiences while supporting business growth.

Qualifications

• Bachelor’s degree is required.
• Pursuit of graduate degree in a relevant field is preferred.
• Experience with customer experience analytics or UX research is a plus.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Support digital experience assessments and journey mapping.
• Assist with content optimization, SEO, and stakeholder presentations.
• Collaborate with cross-functional teams to improve satisfaction and engagement.
• Contribute to data-driven recommendations for action.
• Prepare reports for stakeholders and leadership.

Skills

Customer Experience

Analytics

UX Research

Journey mapping

Education

Bachelor’s degree

Pursuing graduate degree (full/part-time)

Job description

United Concordia Dental offers the Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics, gaining exposure to VOC analytics, experience design, and AI-driven recommendations to enhance customer and member experiences while supporting business growth.