Healthcare CX Analytics Intern - User Experience Insights

Highmark Health; Hartford (CT); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers hands‑on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting. You’ll collaborate across CX, UX, marketing, and analytics to improve satisfaction and engagement.

Interns gain exposure to VOC insights, data‑driven decision making, and experience design while contributing to growth objectives and organizational transformation.

Qualifikationen

• Bachelor's degree.
• Pursuance of a graduate degree full or part‑time in an accredited college or university.

Aufgaben

• Analyze voice-of-customer data and customer journeys.
• Support digital experience assessments and Adobe Analytics insights.
• Assist with content optimization and SEO efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with CX, UX, and analytics teams on initiatives.
• Contribute to journey maps and experience recommendations.
• Participate in mentorship and cross‑functional projects.

Kenntnisse

Journey analytics

VOC analytics

Digital experience

Ausbildung

Bachelor's degree

Graduate degree pursuit (full or part-time)

Jobbeschreibung

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers hands‑on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting. You’ll collaborate across CX, UX, marketing, and analytics to improve satisfaction and engagement.

Interns gain exposure to VOC insights, data‑driven decision making, and experience design while contributing to growth objectives and organizational transformation.