Graduate Healthcare CX Analytics Intern

Highmark Health

Maryland

On-site

USD 25,000 - 39,000

Full time

5 days ago

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Job summary

United Concordia Dental offers the Summer 2027 Customer Experience Analyst Graduate Internship to graduate students. The program provides hands-on experience in customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns will collaborate with business leaders, digital teams, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless,

Qualifications

Bachelor’s degree required.
Pursuit of a graduate degree in a related field.

Responsibilities

Analyze voice-of-customer data and customer journeys.
Evaluate website and digital experiences and provide recommendations.
Prepare presentations and reports for stakeholders.
Support content and SEO optimization efforts.

Skills

Voice of Customer analytics

Journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor’s degree

Pursuing graduate degree (full/part-time)

Tools

Adobe Analytics

Job description

Interns will collaborate with business leaders, digital teams, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless,

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