Graduate CX Analytics & UX Intern

Highmark Health; Iowa City (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, journey analytics, and UX within a healthcare organization.

The program exposes interns to VOC analytics, digital engagement, and AI‑driven recommendations, with mentorship, project work, and cross‑functional collaboration to build skills for future roles in CX, UX, and digital strategy.

Qualifications

• Bachelor’s degree required.
• Pursuance of a graduate degree full or part‑time in an accredited college or university.

Responsibilities

• Communicate effectively with stakeholders and teams.
• Undertake projects to develop professional skills and experience in customer experience, analytics, and digital strategy.
• Analyze voice‑of‑customer data and customer journeys to identify improvement opportunities.
• Support creation of journey maps and experience recommendations.
• Assist with content and SEO optimization and prepare stakeholder presentations.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part‑time

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, journey analytics, and UX within a healthcare organization.

The program exposes interns to VOC analytics, digital engagement, and AI‑driven recommendations, with mentorship, project work, and cross‑functional collaboration to build skills for future roles in CX, UX, and digital strategy.