Graduate CX Analytics & Experience Intern

Highmark Health; Hawaii; On-site; USD 28,000 - 41,000; Part time

Job summary

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. Interns gain exposure to customer journey evaluation, voice-of-customer insights, UX research, and data-driven decision-making.

As a member of the Customer Experience team, interns collaborate with leaders across marketing, product, and analytics to analyze

Qualifications

• Bachelor’s degree is required.
• Pursuing a graduate degree full- or part-time in an accredited college or university.
• Graduate degree in Business Analytics, Marketing, CX Management, UX, Digital Marketing, Product Management, Healthcare Administration is preferred.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate websites and digital experience assessments.
• Review analytics insights and support improvement initiatives.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Journey mapping

Customer experience metrics

Digital experience analysis

Education

Bachelor’s degree

Graduate degree (pursuing)

Tools

Adobe Analytics

Job description

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. Interns gain exposure to customer journey evaluation, voice-of-customer insights, UX research, and data-driven decision-making.

As a member of the Customer Experience team, interns collaborate with leaders across marketing, product, and analytics to analyze