Graduate Customer Experience Analytics Intern

United Concordia Dental; United States; On-site; USD 30,000 - 41,000; Part time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to provide hands-on experience supporting CX strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities for more seamless, personalized

Qualifications

• Bachelor's degree required.
• Pursuit of a graduate degree (full or part-time) in an accredited college or university.
• Preferred: Master's degree in Business Analytics, Marketing, CX Management, Human-centered Design, UX, Digital Marketing, Product Management, Healthcare Administration, or related field.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and website analytics.
• Review Adobe Analytics insights to inform decisions.
• Support process-improvement initiatives within CX.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.

Education

Bachelor's degree

Graduate degree program (full or part-time) in an accredited college or university

Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-centered Design, UX, Digital Marketing, Product Management, Healthcare Administration, or related field

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to provide hands-on experience supporting CX strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities for more seamless, personalized