Graduate Customer Experience Analytics Intern

Highmark Health; Vermont; On-site; USD 25,000 - 39,000; Part time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to build skills in CX strategy, journey analytics, and digital experience design within a healthcare setting.

Interns work with stakeholders across marketing, product, and analytics teams to drive user-friendly, data-driven improvements, supported by mentorship and cross-functional collaboration.

Qualifications

• Bachelor’s degree required.
• Pursuit of a graduate degree in a related field encouraged.

Responsibilities

• Analyze voice-of-customer data to identify improvement opportunities.
• Evaluate customer journeys and digital experiences for optimization.
• Support content and SEO optimization and prepare stakeholder reports.
• Develop journey maps and experience recommendations for action.
• Collaborate with leaders and analytics partners on CX initiatives.

Skills

Customer journey mapping

VOC analytics

User experience research

Data-driven decision making

Education

Bachelor’s degree

Pursuit of graduate degree full or part-time

Tools

Adobe Analytics

Voice of Customer analytics

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to build skills in CX strategy, journey analytics, and digital experience design within a healthcare setting.

Interns work with stakeholders across marketing, product, and analytics teams to drive user-friendly, data-driven improvements, supported by mentorship and cross-functional collaboration.