Healthcare Customer Support Specialist

Lincare Holdings Inc.; Upper Chichester Township (Delaware County); In loco; USD 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Training and advancement opportunities

Descrizione del lavoro

Lincare is seeking an employee who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction. Responsibilities include handling inbound/outbound calls, assessing customer needs, documenting calls, entering orders, updating demographic data, and assisting with employee training.

The role requires a High School Diploma or GED and basic computer entry; Lincare offers training, benefits, and career

Competenze

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Mansioni

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Conoscenze

Customer communication

Inbound/outbound calls

Documentation

Training support

Formazione

High School Diploma / GED

Strumenti

Computerized records system

Data entry software

Descrizione del lavoro

Lincare is seeking an employee who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction. Responsibilities include handling inbound/outbound calls, assessing customer needs, documenting calls, entering orders, updating demographic data, and assisting with employee training.

The role requires a High School Diploma or GED and basic computer entry; Lincare offers training, benefits, and career