Healthcare Customer Support Specialist

Lincare Holdings Inc.; Flowood (MS); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Referral program

Descrizione del lavoro

Lincare is seeking a customer service professional to handle inbound/outbound calls, assess product/service needs, and ensure accurate data entry and compliance with physician directions. The role emphasizes clear communication, patient education, and meticulous record keeping.

Responsibilities include documenting calls, updating demographics, and supporting ongoing training for staff. A high school diploma or GED and basic computer entry skills are required, with potential for career

Competenze

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.

Mansioni

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Conoscenze

Document analysis

Effective communication

Employee training support

Numerical calculation (dosage/freq)

Formazione

High School Diploma or GED

Strumenti

Computer entry systems

Descrizione del lavoro

Lincare is seeking a customer service professional to handle inbound/outbound calls, assess product/service needs, and ensure accurate data entry and compliance with physician directions. The role emphasizes clear communication, patient education, and meticulous record keeping.

Responsibilities include documenting calls, updating demographics, and supporting ongoing training for staff. A high school diploma or GED and basic computer entry skills are required, with potential for career