Healthcare Customer Support & Education Specialist

Lincare Holdings Inc.; Deming (NM); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Retirement savings

Descrizione del lavoro

Lincare Holdings Inc. is seeking a customer service professional to handle inbound and outbound communications, assess customer needs, and educate on products/services. You will document calls, enter orders, and keep demographic information up to date in the system.

The role requires reading patient orders, understanding pharmacy terminology, and collaborating with teammates; training responsibilities may be included as needed.

Competenze

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for the location.

Mansioni

• Communicate with customers via inbound/outbound calls and automated dialer.
• Assess customer needs for products/services and compliance with orders.
• Provide customer education regarding products/services and answer questions.
• Document calls in the computerized record system and enter orders.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy terminology.
• Collaborate with coworkers and assist with employee training.

Conoscenze

Customer communication

Documentation

Order entry

Demographic data maintenance

Pharmacy terminology

Training others

Data entry

Numerical calculations

Reading documents

Teamwork

Formazione

High School Diploma or GED

Strumenti

Computerized records system

Descrizione del lavoro

Lincare Holdings Inc. is seeking a customer service professional to handle inbound and outbound communications, assess customer needs, and educate on products/services. You will document calls, enter orders, and keep demographic information up to date in the system.

The role requires reading patient orders, understanding pharmacy terminology, and collaborating with teammates; training responsibilities may be included as needed.