Healthcare Customer Support Specialist

Lincare Holdings Inc.; Bellingham (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. in Washington state is seeking a Customer Service Associate to answer questions, resolve issues, and support physician-directed orders. The role includes documenting calls, entering orders, updating demographics, and educating customers about products and services.

You'll work with coworkers and patients, assist with training, and ensure accurate handling of frequency and doses. The position emphasizes customer service, compliance, and precise data handling in a busy

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Customer service

Communication

Documentation

Data entry

Training

Education

High School Diploma / GED

Tools

Automated dialer

Computerized system

Job description

Lincare Holdings Inc. in Washington state is seeking a Customer Service Associate to answer questions, resolve issues, and support physician-directed orders. The role includes documenting calls, entering orders, updating demographics, and educating customers about products and services.

You'll work with coworkers and patients, assist with training, and ensure accurate handling of frequency and doses. The position emphasizes customer service, compliance, and precise data handling in a busy