Healthcare Customer Support & Compliance Specialist

Lincare Holdings Inc.; Lexington (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Lincare Holdings Inc. in Lexington, KY seeks an entry-level Customer Service Associate to answer questions, resolve problems, and support physician-directed therapies. You will communicate with customers via calls, document interactions, and process orders.

Ideal candidate has a high school diploma or GED, basic computer entry skills, and ability to read prescription terminology. Training and advancement opportunities are offered along with benefits.

Qualifications

• Reads and analyzes patient orders and instructions.
• Understands pharmacy prescription terminology.
• Communicates clearly with coworkers and patients.
• Assists in training new employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Follows oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Read & analyze documents

Pharmacy terminology

Effective communication

Training others

Calculate dosages

Follow instructions

Education

High School Diploma / GED

Computer entry

Tools

Computer systems

Job description

Lincare Holdings Inc. in Lexington, KY seeks an entry-level Customer Service Associate to answer questions, resolve problems, and support physician-directed therapies. You will communicate with customers via calls, document interactions, and process orders.

Ideal candidate has a high school diploma or GED, basic computer entry skills, and ability to read prescription terminology. Training and advancement opportunities are offered along with benefits.