Customer Care & Education Specialist

Lincare; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service-oriented employee in Lexington, KY to assist customers with questions, resolve problems, and determine ongoing product/service needs in alignment with physician directions.

The role involves handling inbound and outbound calls, documenting interactions, entering orders, and updating demographic information in our computerized systems; training in products/services provides strong educational support for customers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare is seeking a customer service-oriented employee in Lexington, KY to assist customers with questions, resolve problems, and determine ongoing product/service needs in alignment with physician directions.

The role involves handling inbound and outbound calls, documenting interactions, entering orders, and updating demographic information in our computerized systems; training in products/services provides strong educational support for customers.