Healthcare Customer Support & Compliance Specialist

Lincare Holdings Inc.; Louisiana; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training opportunities

Job summary

Lincare Holdings Inc. in Louisiana is seeking a customer communications associate to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, document interactions, and enter orders with careful attention to detail.

The role emphasizes accurate data entry, verification of patient information, and effective collaboration with coworkers and healthcare providers to ensure quality service and patient safety.

Qualifications

• Read and analyze patient orders
• Effectively communicate with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Document analysis

Communication skills

Train others

Numerical calculations

Instructions comprehension

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare Holdings Inc. in Louisiana is seeking a customer communications associate to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, document interactions, and enter orders with careful attention to detail.

The role emphasizes accurate data entry, verification of patient information, and effective collaboration with coworkers and healthcare providers to ensure quality service and patient safety.