Customer Care & Compliance Specialist

Lincare Holdings Inc.; Paducah (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer communications specialist in Paducah, KY to assist customers by answering questions, identifying needs for additional products or services, and ensuring adherence to physician directions.

The role involves documenting calls, entering orders, and updating demographic data in our systems. You will educate customers on products/services, verify information, and support compliance with physician orders, contributing to reliable patient care and service

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare Holdings Inc. is seeking a customer communications specialist in Paducah, KY to assist customers by answering questions, identifying needs for additional products or services, and ensuring adherence to physician directions.

The role involves documenting calls, entering orders, and updating demographic data in our systems. You will educate customers on products/services, verify information, and support compliance with physician orders, contributing to reliable patient care and service