Pharmacy Customer Support & Compliance Specialist

Lincare; Cedar City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare seeks a customer support associate to communicate with customers, answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, documents, and enter orders in the system.

Role emphasizes accurate pharmacy terminology understanding, effective communication, and training support. Requires a High School diploma or GED and computer data entry skills.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures for dosage and frequency dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized system.
• Enters customer orders and updates demographics in records.

Skills

Read orders and analyze documents

Pharmacy terminology understanding

Effective communication

Employee training support

Dosage and frequency calculations

Follow oral and written instructions

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare seeks a customer support associate to communicate with customers, answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, documents, and enter orders in the system.

Role emphasizes accurate pharmacy terminology understanding, effective communication, and training support. Requires a High School diploma or GED and computer data entry skills.