Healthcare Customer Experience Specialist - Intermediate

University of Michigan; Ann Arbor (MI); Híbrido; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

University of Michigan’s Michigan Medicine is seeking a Customer Service Representative Intermediate to deliver exceptional service to internal and external customers, manage referrals and scheduling, and support insurance verification and prior authorization processes.

You will coordinate field staff schedules, liaise with clinics and care managers, and ensure timely and accurate data entry and communication.

Formación

• High school diploma or equivalent
• Exceptional interpersonal and communication skills
• Knowledge of medical terminology
• Ability to work independently and manage time effectively
• Proficiency with Microsoft Office and common software

Responsabilidades

• Provide exemplary customer service to internal and external customers for routine and non-routine business.
• Verify insurance benefits and deductibles; coordinate referrals and scheduling for MVN patients.
• Assist with data entry, scheduling, billing and authorization processes.
• Coordinate field staff assignments and communicate with clinics, physicians and care managers.

Conocimientos

Interpersonal skills

Active listening

Written & verbal communication

Medical terminology

Prioritization

MS Office / computer skills

Independent worker

On-site work

Educación

Associate/Bachelor degree in Business or Health Administration

Working knowledge of health insurance eligibility & verification

Descripción del empleo

University of Michigan’s Michigan Medicine is seeking a Customer Service Representative Intermediate to deliver exceptional service to internal and external customers, manage referrals and scheduling, and support insurance verification and prior authorization processes.

You will coordinate field staff schedules, liaise with clinics and care managers, and ensure timely and accurate data entry and communication.