Patient Services Specialist - Front Desk & Care Support

University of Michigan Health-West; Grand Rapids (MI); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

University of Michigan Health-West is seeking a Patient Services Representative to be the first point of contact for patients, greeting visitors and handling calls in a fast-paced clinical setting. You will assist with forms, schedule appointments, and relay messages to the care team while maintaining patient privacy.

The role requires strong communication, organizational skills, and experience with data entry and basic billing processes.

Qualificações

• Experience in a clinical admin setting is preferred.
• Proficiency with data entry and fast typing.
• Knowledge of medical terminology is advantageous.
• Excellent customer service and interpersonal skills.

Responsabilidades

• Welcomes and greets patients and visitors, in person or by phone.
• Answers and directs incoming calls and takes complete messages.
• Schedules patient appointments and handles inquiries.
• Registers patients and ensures accurate billing information.
• Maintains patient privacy and confidentiality.

Conhecimentos

Customer service

Phone etiquette

Interpersonal skills

Scheduling

Medical terminology

Data entry

Typing

Communication

Privacy and confidentiality

Formação académica

High school education or equivalent

Descrição da oferta de emprego

University of Michigan Health-West is seeking a Patient Services Representative to be the first point of contact for patients, greeting visitors and handling calls in a fast-paced clinical setting. You will assist with forms, schedule appointments, and relay messages to the care team while maintaining patient privacy.

The role requires strong communication, organizational skills, and experience with data entry and basic billing processes.