Remote Registration Help Desk Technician

University of Michigan; Michigan; On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Retirement savings match

Job summary

University of Michigan's Michigan Medicine seeks a Customer Help Desk Technician Intermediate to support registration and billing workflows. You will assist internal customers across Revenue Cycle processes and provide education, coaching, and problem resolution for MiChart users.

The role emphasizes patient-focused communication, data accuracy, and collaboration with multiple departments to resolve issues promptly and professionally.

Qualifications

• High school diploma or GED with two years of patient registration or help desk experience.
• Strong communication, empathy, and problem-solving skills for internal customers.
• Exposure to revenue cycle concepts and basic billing processes is a plus.

Responsibilities

• Provide registration and revenue cycle support to internal Michigan Medicine customers.
• Respond to inquiries via phone, email, portal, and fax with professionalism and care.
• Assist in documentation, training, and ongoing MiChart related activities.

Skills

Customer service

Communication skills

Data entry

Healthcare billing knowledge

MiChart knowledge

Education

High school diploma or GED

Associates degree preferred

Tools

MiChart

Ticketing systems

Remote support tools

Job description

University of Michigan's Michigan Medicine seeks a Customer Help Desk Technician Intermediate to support registration and billing workflows. You will assist internal customers across Revenue Cycle processes and provide education, coaching, and problem resolution for MiChart users.

The role emphasizes patient-focused communication, data accuracy, and collaboration with multiple departments to resolve issues promptly and professionally.