Healthcare Switchboard & Dispatch Specialist

CHS Career Site; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

CHS Career Site in Naples, FL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the right departments in a professional manner.

The role handles paging, emergency communications, and ensures accurate information delivery to patients, staff, providers, and external customers. Requires 0–2 years in customer service or healthcare settings; 1–2 years switchboard experience preferred.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to appropriate department.
• Carries out paging procedures for employees, providers, and rapid response teams.
• Acts as information hub, providing accurate assistance to patients, staff, and external customers.
• Transfers calls to proper extensions with accuracy.
• Coordinates communication for emergency codes and disasters.
• Screens and verifies demographic information and organizes paperwork accurately.
• Provides instructions to patients for accessing external operators for long-distance calls.
• Maintains records of all pages, notifications, and calls.

Skills

Switchboard operation

Verbal communication

High call volume handling

Organization

Emergency communications

Hospital policy knowledge

Education

High School Diploma

Job description

CHS Career Site in Naples, FL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the right departments in a professional manner.

The role handles paging, emergency communications, and ensures accurate information delivery to patients, staff, providers, and external customers. Requires 0–2 years in customer service or healthcare settings; 1–2 years switchboard experience preferred.