Patient Communications Dispatcher (Evenings)

CHS Career Site; Longview (TX); Presencial; USD 17 000 - 22 000; Tempo parcial

Resumo da oferta

CHS Career Site in Longview, TX is seeking a Switchboard Operator to manage incoming and outgoing calls, provide information, and route calls to departments with courteous professionalism. This role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

Responsibilities include routing calls, maintaining records, updating demographic data, and assisting with general inquiries.

Qualificações

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred
• Proficient in operating switchboard or telecommunications equipment
• Excellent verbal communication and customer service skills

Responsabilidades

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.

Conhecimentos

Call center experience

Healthcare setting

Verbal communication

Customer service

Switchboard operations

Handling high call volumes

Organizational skills

Ferramentas

Telecommunications equipment

Descrição da oferta de emprego

CHS Career Site in Longview, TX is seeking a Switchboard Operator to manage incoming and outgoing calls, provide information, and route calls to departments with courteous professionalism. This role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

Responsibilities include routing calls, maintaining records, updating demographic data, and assisting with general inquiries.