Healthcare Client Success Exec: Growth & Retention

CirrusMD; North Carolina; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Deeply subsidized medical, dental &amp

Unlimited PTO / Vacation

401(k) + match

Remote friendly

Growth opportunity

Social events onsite & remote

Free, unlimited access to our text‑fi{

Job summary

CirrusMD seeks a Client Success Executive to cultivate strong client relationships and drive retention and growth across a defined book of business. You will champion adoption, coordinate onboarding, and partner with Sales, Product, Marketing, and Support to fulfill requests and optimize outcomes.

The role emphasizes upselling opportunities, executive-level stakeholder management, and data-driven ROI reporting to ensure client value and renewal success.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years in healthcare client success or related roles.
• Proven ability to manage executive-level relationships and drive revenue growth.
• Experience with CRM systems and cross-functional collaboration.
• Strong communication, presentation, and problem-solving skills.

Responsibilities

• Develop and maintain exceptional relationships with internal and client partners.
• Own retention and growth across an assigned book of business.
• Identify upsell opportunities and drive adoption to hit utilization goals.
• Lead client value realization, onboarding, and implementation.
• Collaborate with Sales, Product, Marketing, and Support to fulfill requests.

Skills

Client success

Account management

Executive relationships

CRM systems

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree in business or equivalent

Tools

Salesforce

Job description

CirrusMD seeks a Client Success Executive to cultivate strong client relationships and drive retention and growth across a defined book of business. You will champion adoption, coordinate onboarding, and partner with Sales, Product, Marketing, and Support to fulfill requests and optimize outcomes.

The role emphasizes upselling opportunities, executive-level stakeholder management, and data-driven ROI reporting to ensure client value and renewal success.