Health System Call Center Specialist

UC San Diego; San Diego (CA); Vor Ort; USD 55.000 - 67.000; Vollzeit

Zusammenfassung

UC San Diego Health in San Diego, CA seeks a Health System Operator to manage three hospitals and multiple outpatient locations, operating a Cisco Call Center phone system, handling a high volume of calls with scripted procedures, providing information, directory and on-call data, and documenting tasks in ServiceNow.

The role requires adaptability to shifting schedules, including nights, weekends and holidays, and involves patient and staff communication, messaging services, EMR in-patient

Qualifikationen

• Two years of experience in communications/administrative support for a large system.
• Knowledge of multi-line phone systems and features (e.g., call-forwarding, voicemail).
• Excellent customer service and ability to handle a high volume of calls in a large call center.
• Professional interaction with staff and physicians.
• Accurate typing with proper formatting and proofreading skills.
• Strong attention to detail, including data input and internet browsing.
• Ability to adapt to changing priorities in a dynamic environment.

Aufgaben

• Serve as Health System Operator for three hospitals and multiple outpatient locations.
• Operate the Cisco Call Center phone system.
• Process a high volume of calls using departmental scripts and procedures.
• Provide telephone information, directory, and on-call information; manage messaging and EMR in-patient data.
• Document tasks in ServiceNow and troubleshoot issues for customers; create repair tickets.

Kenntnisse

Customer service

Call handling

Data entry

Phone systems

Communication

Typing

Tools

Cisco Call Center

MS Office

EPIC

ServiceNow

Jobbeschreibung

UC San Diego Health in San Diego, CA seeks a Health System Operator to manage three hospitals and multiple outpatient locations, operating a Cisco Call Center phone system, handling a high volume of calls with scripted procedures, providing information, directory and on-call data, and documenting tasks in ServiceNow.

The role requires adaptability to shifting schedules, including nights, weekends and holidays, and involves patient and staff communication, messaging services, EMR in-patient