Healthcare Administrative Associate

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill is seeking an administrative representative to provide clerical support and patient services. The role offers autonomy and requires discretion in handling office and clinic procedures.

Responsibilities include appointment scheduling, handling payments, verifying insurance, protecting PHI, and coordinating with care teams. Strong Microsoft Office skills and HIPAA knowledge are essential; prior scheduling system experience is a plus.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required; if Associate's degree, no years of experience is required.
• Customer focus with ability to handle inquiries and maintain PHI.
• Proficient in Microsoft Office; able to produce reports.
• Ability to learn scheduling systems and coordinate appointments.

Responsibilities

• Interact with patients, visitors, and staff while complying with UNC Health policies, HIPAA regulatory guidelines and departmental policies.
• Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks.
• Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.
• May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate.
• Handle incoming calls and directing appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues.
• May train others using written or verbal communication, Coordinating and completing special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned.

Skills

Clerical experience

Customer service

Microsoft Office

Scheduling software

HIPAA knowledge

Education

High school diploma or GED

Tools

Epic scheduling system

Insurance eligibility tools

Job description

UNC Health in Chapel Hill is seeking an administrative representative to provide clerical support and patient services. The role offers autonomy and requires discretion in handling office and clinic procedures.

Responsibilities include appointment scheduling, handling payments, verifying insurance, protecting PHI, and coordinating with care teams. Strong Microsoft Office skills and HIPAA knowledge are essential; prior scheduling system experience is a plus.