Medical Office Specialist – Patient Care & Admin (Onsite)

UNC Health; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking a Medical Administrative Assistant to perform patient check-in/out, manage billing inquiries, and support revenue cycle tasks using strong computer skills.

The role focuses on accurate data entry, insurance verification, scheduling, and coordinating with clinical and administrative staff to maintain efficient office operations in a HIPAA-compliant environment.

Qualifications

• High school diploma or GED required.
• Prefer completion of a medical administrative assisting program.
• Experience in a medical office preferred.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Data entry

Communication

Office software

Education

High school diploma or GED

Job description

UNC Health in Raleigh, NC is seeking a Medical Administrative Assistant to perform patient check-in/out, manage billing inquiries, and support revenue cycle tasks using strong computer skills.

The role focuses on accurate data entry, insurance verification, scheduling, and coordinating with clinical and administrative staff to maintain efficient office operations in a HIPAA-compliant environment.