Healthcare Administrative Assistant - Front Desk & Scheduling

ACL Digital; Cambridge (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

ACL Digital in Cambridge, MA is seeking a Staff Assistant II for a 6-month, on-campus assignment. The role covers day-to-day clerical duties, patient front-desk interactions, scheduling, referrals, and general administrative support for clinicians and psychiatrists.

You will assist with phones, filing, and coordinating referrals while helping manage patient flow in a busy mental health clinic. Training is provided; I-9 and 3-reference screening are required.

Qualifications

• Experience working in a hospital or medical office environment.
• Proficiency with EMR/EHR systems.
• Experience scheduling appointments and managing calendars.
• Comfortable answering and directing phone calls.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced healthcare setting.
• Additional Requirements: I-9 & 3-reference screening.

Responsibilities

• greeting and assisting patients at the clinic’s front desk
• answering the clinic's telephones and routing messages to providers
• scheduling and confirming appointments
• coordinating referrals
• processing incoming and outgoing clinical correspondence
• maintaining files
• processing and tracking outside referrals
• and managing patient flow.
• Perform other related duties as needed.

Skills

Customer service

Communication

Multitasking

Scheduling

Tools

EMR/EHR systems

Job description

ACL Digital in Cambridge, MA is seeking a Staff Assistant II for a 6-month, on-campus assignment. The role covers day-to-day clerical duties, patient front-desk interactions, scheduling, referrals, and general administrative support for clinicians and psychiatrists.

You will assist with phones, filing, and coordinating referrals while helping manage patient flow in a busy mental health clinic. Training is provided; I-9 and 3-reference screening are required.