Onsite Patient Scheduling Assistant II

Mass General Brigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Excellent Benefits

Free Parking

Job summary

Mass General Brigham’s Center for Sports Performance Research in Foxboro, MA is hiring an Entry-level Clinic Assistant II to support scheduling and front-desk operations in rehabilitation services. The role features a 40-hour day shift with clinic hours from 7 AM to 7 PM and base pay starting around the entry level with adjustments based on experience.

Responsibilities include handling patient scheduling, phone line operations, and data entry across EPIC and MindBody, while ensuring privacy and

Qualifications

• High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
• Office experience 2-3 years required.
• Proficiency with all Office Suite; manage routine tasks and communicate effectively in writing, including emails, memos, and letters.

Responsibilities

• Performs all aspects of patient scheduling, including entering complete patient information, booking appointments, confirming visits, and inputting required data.
• Operates multi-line telephone systems for physical therapy and retail services.
• Screens calls, provides information, records and relays messages, directs calls to staff, and completes follow-up calls.
• Distributes patient-reported outcome measures.
• Identifies insurance and registration issues and directs patients accordingly.
• Identifies scheduling challenges and escalates to management as needed.
• Receives, processes, and distributes incoming mail and files.
• Scans department documents into EPIC.
• Schedules appointments using EPIC and MindBody, coordinating multiple clinicians.
• Maintains departmental office supply inventory.
• Processes daily visit arrivals, cancellations, and no-shows in EPIC.
• Trains new staff on scheduling processes and front-desk responsibilities.
• Maintains professional demeanor with patients and staff; de-escalates situations.

Skills

Office Suite

Phone system

Communication

Time management

Multitasking

Customer service

Education

High School Diploma or Equivalent

Job description

Mass General Brigham’s Center for Sports Performance Research in Foxboro, MA is hiring an Entry-level Clinic Assistant II to support scheduling and front-desk operations in rehabilitation services. The role features a 40-hour day shift with clinic hours from 7 AM to 7 PM and base pay starting around the entry level with adjustments based on experience.

Responsibilities include handling patient scheduling, phone line operations, and data entry across EPIC and MindBody, while ensuring privacy and