Front Desk Coordinator, Behavioral Health (On-Site)

Harvard University Central Administration; Cambridge (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University Central Administration seeks a Staff Assistant II for the Behavioral Health program to manage front-desk workflow, greet patients, answer phones, and schedule appointments. You will support clinicians, handle referrals and authorizations, maintain records, and assist with billing coordination.

The role emphasizes excellent customer service, confidentiality, and teamwork in a fully on-site Harvard environment, with standard 35-hour weeks and opportunities for professional

Qualifications

• High school diploma or equivalent.
• Minimum of one year of administrative support or related professional experience.

Responsibilities

• Greet patients and manage front-desk workflow.
• Answer clinic phones and schedule appointments.
• Process co-payments and assist with referrals and authorizations.
• Maintain and file patient records and handle confidentiality.
• Support billing liaison and IT issue triage for clinical staff.
• Assist with special projects and team meetings.

Skills

Microsoft Office

Customer service

Communication skills

Organization

Problem solving

Multitasking

Bilingual (preferred)

Education

High school diploma

Tools

EHR systems

Job description

Harvard University Central Administration seeks a Staff Assistant II for the Behavioral Health program to manage front-desk workflow, greet patients, answer phones, and schedule appointments. You will support clinicians, handle referrals and authorizations, maintain records, and assist with billing coordination.

The role emphasizes excellent customer service, confidentiality, and teamwork in a fully on-site Harvard environment, with standard 35-hour weeks and opportunities for professional