Administrative Assistant ( EMR/EHR )

ACL Digital; Cambridge (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

ACL Digital in Cambridge, MA is seeking a Staff Assistant II for a 6-month, on-campus assignment. The role covers day-to-day clerical duties, patient front-desk interactions, scheduling, referrals, and general administrative support for clinicians and psychiatrists.

You will assist with phones, filing, and coordinating referrals while helping manage patient flow in a busy mental health clinic. Training is provided; I-9 and 3-reference screening are required.

Qualifications

• Experience working in a hospital or medical office environment.
• Proficiency with EMR/EHR systems.
• Experience scheduling appointments and managing calendars.
• Comfortable answering and directing phone calls.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced healthcare setting.
• Additional Requirements: I-9 & 3-reference screening.

Responsibilities

• greeting and assisting patients at the clinic’s front desk
• answering the clinic's telephones and routing messages to providers
• scheduling and confirming appointments
• coordinating referrals
• processing incoming and outgoing clinical correspondence
• maintaining files
• processing and tracking outside referrals
• and managing patient flow.
• Perform other related duties as needed.

Skills

Customer service

Communication

Multitasking

Scheduling

Tools

EMR/EHR systems

Job description

Location: Cambridge, MA 02138 – Onsite 5 days

Duration: 06 Months

Pay : $29 on W2/hr

Schedule: 35 hours per week, Location: 100% on campus

Description:

Performs the day to day clerical, recordkeeping or processing duties of a particular area or function using common office technology and Client administrative systems. Will train on latter. Gathers data and assists in preparing reports. Provides information to faculty, staff members, students and the public. Keyboards and processes text and information and may answer general correspondence. Makes appointments and maintains calendars based on specific instructions. Arranges meetings, schedules rooms and equipment. May maintain inventory and or order office supplies. Contributes to unit goals by accomplishing clerical or administrative duties as required. Some business training beyond high school desired.

Staff Assistant II Provides assistance in delivering exceptional customer service in a busy Student Mental Health clinic and Behavioral Health Clinic serving the Client community. Serves as the primary contact with patients and provides general administrative support for clinicians and psychiatrists on the team.

Duties include:

• greeting and assisting patients at the clinic’s front desk
• answering the clinic's telephones and routing messages to providers
• scheduling and confirming appointments
• coordinating referrals
• processing incoming and outgoing clinical correspondence
• maintaining files
• processing and tracking outside referrals
• and managing patient flow.
• Perform other related duties as needed.

Key Qualifications:

• Experience working in a hospital or medical office environment
• Proficiency with EMR/EHR systems
• Experience scheduling appointments and managing calendars
• Comfortable answering and directing phone calls
• Strong customer service and communication skills
• Ability to multitask in a fast-paced healthcare setting
• Additional Requirements: I-9 & 3-reference screening