Patient Scheduling & Front Desk Specialist

Cambridge Health Alliance; Cambridge (MA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Job summary

Cambridge Health Alliance is seeking a temporary clerical associate for the CHA East Cambridge Care Center. The role focuses on appointment scheduling, patient reception, and medical records support within a busy outpatient setting.

Responsibilities include scheduling, registration, and telephone coverage, with emphasis on accuracy, patient confidentiality, and smooth patient flow. Prior CHA policies familiarity is a plus; fast-paced teamwork is essential.

Qualifications

• Excellent customer service and telephone etiquette required.
• Strong communication and organizational skills needed.
• Ability to multitask in a high-volume outpatient setting.
• Knowledge of medical terminology preferred; EPIC experience helpful.

Responsibilities

• Follows CHA appointment scheduling policies and protocols.
• Schedules new and follow-up appointments within appropriate time frames.
• Collects complete appointment information to identify patient and reason.
• Places reminder calls and notifies patients of changes in a timely manner.
• Supports team-based care with MyChart and in-basket messages.
• Monitors CHA email and EPIC staff in-basket.
• Assists with gathering medical records for appointments.
• Greets patients and provides excellent customer service at registration.

Skills

Customer service

Telephone etiquette

Communication

Organization

Multitasking

Medical terminology

EPIC experience

Education

High School Diploma; some college preferred

Tools

EPIC

Job description

Cambridge Health Alliance is seeking a temporary clerical associate for the CHA East Cambridge Care Center. The role focuses on appointment scheduling, patient reception, and medical records support within a busy outpatient setting.

Responsibilities include scheduling, registration, and telephone coverage, with emphasis on accuracy, patient confidentiality, and smooth patient flow. Prior CHA policies familiarity is a plus; fast-paced teamwork is essential.