Healthcare Admin & Operations Lead

Advocate Health; Downers Grove (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Advocate Health is seeking a Healthcare Administrative Supervisor to lead clinical support staff and oversee administrative operations. The role includes staffing, scheduling, and performance management across a high-volume clinic environment.

You will coordinate EMR training, monitor billing processes, and collaborate on policy improvements while ensuring safety and regulatory compliance. Flexible scheduling and site travel may be required.

Qualifications

• Strong Computer Skills (Microsoft Excel, Word, PowerPoint).
• Excellent interpersonal and communication abilities.
• Strong analytical, organizational and problem-solving capabilities.
• Proven customer service orientation and experience with billing processes.
• Experience with electronic billing systems preferred.

Responsibilities

• Hires, trains and directs support staff; performs performance reviews.
• Develops schedules for support staff to ensure coverage 6 days a week.
• Evaluates support staff productivity and assures efficiency.
• Leads support staff meetings for team building and problem solving.
• Oversees daily office operations: space, supply chain, equipment and safety tools.
• Monitors service levels and billing processes; drafts procedures and feedback plans.
• Coordinates physician and therapist scheduling to optimize revenue.
• Establishes protocols for administrative operations and quality control.
• Collaborates with leadership to implement policies and process improvements.
• Teaches EMR training to externs and new associates; maintains training materials.
• Monitors billing batch errors and ensures proper disposition before month-end.
• Assists with installation/upgrades to practice management software; participates in UAT.
• Leads change efforts for EMR-related tech (ICD-10, DSM-5, e-Prescribe).
• Updates billing-related tables and codes as needed.
• Monitors payroll for hourly and administrative staff; approves Advocate Works for 20+ employees.
• Manages holiday scheduling in collaboration with management.
• Acts as Safety Liaison; supports Environment of Care and Life Safety initiatives.

Skills

Strong computer skills

Interpersonal skills

Analytical skills

Organizational skills

Problem solving skills

Customer service skills

Electronic billing skills

Education

Associates Degree in business administration, healthcare administration or related field

Job description

Advocate Health is seeking a Healthcare Administrative Supervisor to lead clinical support staff and oversee administrative operations. The role includes staffing, scheduling, and performance management across a high-volume clinic environment.

You will coordinate EMR training, monitor billing processes, and collaborate on policy improvements while ensuring safety and regulatory compliance. Flexible scheduling and site travel may be required.