Healthcare Account Manager - Client Success & Solutions

CVS Health; Virginia Beach (VA); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health in Virginia Beach is seeking an Account Manager to serve as the primary client contact and oversee day-to-day PBM operations, coordinating with cross-functional teams to deliver client requests with accuracy and professionalism.

You will build long-lasting relationships, ensure timely responses, and drive issue resolution while meeting client performance guarantees. The role requires up to 20% travel and a strong commitment to accuracy, reliability, and quality in every interaction.

Qualifications

• 4 years of experience in a client services-based environment or account management
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance

Responsibilities

• Oversee day-to-day PBM operations as the client liaison
• Engage cross-functional internal teams to fulfill client requests
• Ensure timely and accurate delivery of client requirements
• Maintain professional relationships with key stakeholders
• Meet or exceed client guarantees and service levels

Skills

Client services

Organizational skills

Verbal & written communication

Problem solving

On-camera presence

Education

Bachelor's degree or equivalent

Job description

CVS Health in Virginia Beach is seeking an Account Manager to serve as the primary client contact and oversee day-to-day PBM operations, coordinating with cross-functional teams to deliver client requests with accuracy and professionalism.

You will build long-lasting relationships, ensure timely responses, and drive issue resolution while meeting client performance guarantees. The role requires up to 20% travel and a strong commitment to accuracy, reliability, and quality in every interaction.